Help
Frequently asked questions.
Answers about ordering, payment, bespoke commissions and visiting the atelier.
Ordering
Do I need an account to order?
Yes. Creating an account lets you place orders, follow their progress and see your history in one place.
Can I change or cancel an order?
Message us on WhatsApp as soon as possible with your order number and we will do our best to help.
Are product photos exact?
Photographs are for illustration. Colours can look slightly different from screen to screen.
Payment
How do I pay?
Online orders are paid by direct bank transfer. Choose Direct Bank Transfer at checkout and use your order number as the reference.
Where are your bank details?
They appear on the order confirmation page and in your confirmation email.
Which currency do you use?
All prices and payments are in Qatari riyal (QAR).
When is my order confirmed?
Once the transfer reaches our account, your order moves from on-hold to processing.
Bespoke & Fittings
How does a bespoke commission work?
It begins with a private consultation. We take your measurements by hand, choose the cloth and details with you, then refine the garment across fittings.
Do I need an appointment?
Yes. Consultations and fittings are by appointment, so the atelier is ready for you.
Can you alter clothes I already own?
Yes. Bring the piece to the atelier and we will advise on what can be adjusted.
Visiting the atelier
Where is the atelier?
We are at Zone 56, Street 995, Building 212, Shop 32, Abu Hamour, Doha, Qatar. You can open it in Google Maps.
How do I book a visit?
Message us on WhatsApp at +974 5568 6161 and we will arrange a time that suits you.
Still wondering?
Ask us
directly.
If your question is not here, our atelier team will answer on WhatsApp.
