01Who we are
Rigo Tailor ("Rigo", "we", "us") is a bespoke tailoring atelier at Zone 56, Street 995, Building 212, Shop 32, Abu Hamour, Doha, Qatar. This policy explains how we handle personal information when you visit rigotailor.com, place an order or contact us.
02Information we collect
We only collect what we need to serve you:
- Account details: your name, email address and password when you create an account.
- Order details: billing and delivery information, the items you order and your order history.
- Fitting details: measurements and preferences you share with us for bespoke work.
- Messages: anything you send us by WhatsApp, email or this website.
- Technical data: basic information such as browser type and pages visited, collected through cookies.
03How we use it
- To process, prepare and deliver your orders.
- To arrange consultations, fittings and alterations.
- To reply to your questions and keep you updated about your order.
- To keep the website secure and working properly.
We do not sell your personal information.
04Payments
Orders are paid by direct bank transfer. No card details are entered on or stored by this website. We only see the payment details that appear on our own bank statement.
05Cookies
We use essential cookies to run the shopping bag, checkout, your account and language preference. You can clear or block cookies in your browser, though parts of the shop may stop working.
06Sharing your information
We share information only where needed to fulfil your order or run the website, for example with delivery partners or our website hosting provider, or where the law requires it.
07How long we keep it
We keep order and account records for as long as needed to serve you and to meet legal and accounting obligations. Fitting details are kept so future garments can be cut to your pattern, unless you ask us to delete them.
08Your choices
You can ask to see, correct or delete the personal information we hold about you. You can update your account details at any time from My Account.
09Contact
For any privacy question, email [email protected] or message us on WhatsApp at +974 5568 6161.
